Introduction
At Blue Light Defender, we are committed to providing high-quality blue light-blocking glasses for gamers. We understand that there may be occasions when you need to return a product. This Refunds & Returns Policy outlines the process, conditions, and timeframes for returns and refunds to ensure a smooth and fair experience for our customers.
Return Conditions
Eligibility
To be eligible for a return, please ensure that:
- The product was purchased within the last 30 days.
- The product is in its original packaging, unused, and in the same condition that you received it.
Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Products that have been used or damaged by the customer.
- Products not purchased directly from BlueLightDefender.com.
Return Process
Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [email protected] with your order number, the reason for the return, and any relevant photos if the product is defective or damaged.
- Receive Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions.
- Package Your Return: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.
- Ship the Product: Send the package to the address provided by our customer support team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
Return Shipping Costs
- Defective or Damaged Products: If the product is defective or damaged, we will cover the cost of return shipping.
- All Other Returns: For non-defective products, you are responsible for paying the return shipping costs.
Refund Process
Inspection and Approval
Once we receive your returned product, we will inspect it to ensure it meets our return conditions. If the product is approved, we will process your refund.
Timeframe
Refunds will be processed within 7-10 business days after we receive the returned product. The refund will be applied to the original method of payment.
Restocking Fees
We do not charge restocking fees for returns.
Exchanges
If you wish to exchange a product for a different size or model, please follow the return process to return the original product and place a new order for the desired item.
Contact Information
If you have any questions or need assistance with your return, please contact our customer support team:
- Email: [email protected]
- Address: Calabar, Nigeria
Changes to this Policy
We reserve the right to update or modify this Refunds & Returns Policy at any time. Any changes will be posted on this page with the updated date. Your continued use of our Site and services following the posting of any changes constitutes your acceptance of those changes.
Last Updated: August 1, 2024